Health Canada Device Policies

As a premier beauty school, we believe it is important and part of our responsibility to educate future professionals in the aesthetic industry about the existence of counterfeit medical devices and the risks associated with their use. Medical devices range from invasive devices to non-invasive devices. We note a tendency for untrained aestheticians to believe that only invasive devices are regulated by Health Canada, but that is not the case. Non-invasive devices such as the Pollogen OxyGeneo 3-in-1 super facial device are medical devices regulated by Health Canada.

The use of counterfeit, knockoff devices poses a risk to both the aesthetician and the customer. In addition to tarnishing your reputation as a professional in the aesthetic industry, it will create risks for your customers. As indicated by Health Canada:

Unauthorized health products have not been assessed by Health Canada for safety, efficacy and quality and as a result can pose serious risks to your health. For example, they may be expired, mislabeled, subject to recalls, or counterfeit versions of authorized products. Unauthorized drugs or natural health products may have no active ingredients, the wrong ingredients, or dangerous additives such as prescription drugs not listed on the label. Unlicensed medical devices might be low quality, may not work, or may be unsafe.

Even the most experienced professional can be misled by counterfeiters and it is important that our students familiarize themselves with the due diligence process outlined on Health Canada’s website:

If you are planning to buy health products online, read the information Health Canada has posted on the risks of buying drugs, natural health products or medical devices over the Internet.

  • Look for health products that have been authorized by Health Canada. Authorized health products have an eight-digit Drug Identification Number (DIN), Natural Product Number (NPN) or Homeopathic Medicine Number (DIN-HM). Consumers can also check whether products have been authorized for sale by searching Health Canada’s Drug Product Database, Licensed Natural Health Products Database or Medical Devices Active Licence Listing (MDALL).
  • Avoid buying health products from questionable or untrustworthy websites. If you have questions about whether an online pharmacy is legitimate, contact the pharmacy regulatory authority in your province or territory. Find out more about choosing a safe online pharmacy.
  • Talk to a health care professional, such as a doctor or pharmacist, if you have questions or concerns about a healthcare product.
  • Check Health Canada’s Recalls and Safety Alerts database for advisories on illegal health products that have been found on the Canadian market. Health Canada maintains a list of certain unauthorized health products that consumers can check regularly for updates.
  • Report adverse events or complaints involving medical devices, drugs and other health products, including illegal health products, to Health Canada.

By way of example, it has also been brought to our attention that a number of these counterfeit OxyGeneo devices were in our possession. We were unaware of the counterfeit nature of these products, and upon learning of them, the counterfeit machines were immediately removed from our locations. We have taken steps to ensure that these issues do not arise in the future and have collaborated with Pollogen and their exclusive distributor, DermaSpark Products Inc, to bring awareness to the issue of counterfeit machines in the marketplace.

As a professional in the aesthetic industry, if you have doubts about the genuine nature of a product or device, you should reach out to Health Canada and make the necessary inquiries prior to acquiring them.

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