Have a detailed look at our campus policies regarding refunds, cancellations, missed courses, spa treatments, supplies and exchanges.
All courses and programs both online and in class are NOT subject to returns or refunds at any time (WE DO NOT OFFER REFUNDS ON DEPOSITS OR COURSE FEES). NO refunds on our programs, our student kits or machines offered with the training courses. All student deposits are also non-refundable. When a course deposit is paid EBI is holding a course space for you and therefore we expect you to be present for your program.
If a student is ill or can not make class dates there is a mandatory $250 course rescheduling fee and the student will be placed in upcoming dates and be given date options. No custom dates are given if class is missed under any circumstances. However when classes are missed you can enrol after the $250 rescheduling fee is paid in any upcoming classes that are on the upcoming schedule.
In the event that a student can not complete payment of a course, a credit of the balance that has been paid to date will remain on the student's file to be used at a later date. We do not offer refunds on any course payments whether they be partial or full payments.
All treatments are non refundable. We do NOT guarantee results to the general public and our clients must understand that each and every body is different and individual results may vary. Our technicians are dedicated to your satisfaction but as we are dealing with the body results will differ from client to client.
All sales of beauty supplies, spa devices and machines are final. We do NOT offer warranty on any devices that come in the students kits. All machines will be bench tested and in good working order before they leave our warehouse. Due to the biohazard nature of equipment in the beauty industry we do not offer refunds or exchanges on any equipment, disposable tools, supplies, PPE or skincare or body products. All supplies and products are a final sale.
If unworn with no stains we can offer size exchanges for clothing items. During the pandemic we do not offer exchanges or refunds on any items. All masks are final sale.
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