Eternal Beauty Cosmetic Warranty Information

Warranty Coverage for Small Skincare Machines, PMU, and Tattoo Devices

At Eternal Beauty Cosmetic, we are committed to providing high-quality equipment to support your professional needs. To ensure your satisfaction and protect your investment, we offer the following warranty policy:
 

Standard Warranty

• Duration: 30 days from the date you receive your device.
• Coverage: The warranty covers manufacturing defects only, such as internal malfunctions or technical issues unrelated to external damage or mishandling.
• Exclusions: We do not cover:
  • Equipment that has been dropped, broken, or mishandled by the client.
  • Damage caused by improper use or failure to follow the user manual.
  • Damage caused by unauthorized repairs or modifications.

Extended Warranty

• Option to Extend: You can purchase a 3-year extended warranty for $199, providing additional peace of mind and long-term coverage.
• Extended Coverage Includes:
  • Protection against manufacturing defects for an additional three years beyond the initial 30-day warranty.
  • Priority support for troubleshooting and repairs.

Warranty Claims Process

1. Contact Us: If you encounter a problem covered under the warranty, contact Eternal Beauty Cosmetic Customer Service within the warranty period. Please provide:
   • Proof of purchase (receipt or invoice).
   • A detailed description of the issue.
   • Photos or videos of the device to help diagnose the problem.
2. Assessment: Our team will assess the issue to determine if it falls under warranty coverage.
3. Resolution: If approved, we will repair or replace the device at no cost to you under the terms of the warranty.

How to Purchase the Extended Warranty

• The extended warranty can be purchased at the time of device purchase or within the initial 30-day standard warranty period.
• To purchase, please contact Eternal Beauty Cosmetic Customer Service.

Important Notes

• Always follow the user manual and guidelines for proper usage and maintenance of your device.
• Keep the original packaging and proof of purchase for warranty claims.
• Devices damaged due to external factors such as dropping, misuse, or mishandling are not eligible for warranty coverage.

Thank you for choosing Eternal Beauty Cosmetic for your professional equipment needs. If you have any questions about your warranty or need assistance, please reach out to our customer support team.

Eternal Beauty Cosmetic – Empowering Your Success with Quality and Care.